Data Protection

Privacy Policy 1xbt Malaysia

Your privacy is more than a legal obligation to us — it is a responsibility we take seriously. This document transparently explains how we collect, use, store, and protect your personal data as a 1xbt member.

Updated: January 2026

Six Underlying Principles Our Privacy Commitment

Every data-related decision at 1xbt is guided by these core principles to ensure your information remains protected at all times.

Full Transparency

We clearly inform you what data we collect, why it is collected, and how it will be used — no hidden terms.

Minimum Collection

We only collect data that is strictly necessary to provide our services. No excessive or irrelevant data is collected from your account.

Layered Security

Your data is protected with 256-bit SSL encryption, strict access controls, and continuous security monitoring at all times.

Control in Your Hands

You have the right to access, correct, and request deletion of your personal data at any time via your account settings or our support team.

No Data Sales

Your personal data is never sold to third parties for marketing purposes. This is an absolute commitment we have never compromised.

Periodic Review

This Privacy Policy is reviewed periodically to ensure it remains aligned with technological developments, legislation, and industry best practices.

01

Introduction and Scope of Privacy Policy

This Privacy Policy is issued by 1xbt and applies to all users who register, browse, or use any service on our platform via the website https://1xbt.bio. We understand that your trust is our most valuable asset, and protecting your personal data is the top priority in all our operations.

As an online casino and sports betting platform serving users in Malaysia, 1xbt complies with applicable data protection laws and internationally recognised security standards. We are committed to processing your personal data transparently, fairly, and securely.

Scope of Application: This Privacy Policy applies to all personal data collected through the 1xbt website, mobile app, email communications, live chat, and any other channels we operate. It should be read together with Terms and Conditions us.

By registering or continuing to use the 1xbt platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you are under 18 years of age, you are not permitted to use our platform and no data about you should be collected.

02

Personal Data We Collect

1xbt collects your personal data through several means depending on how you interact with our platform. We only collect data that is genuinely necessary to deliver quality services and meet our legal obligations.

Data You Provide Directly

Data Type Example Information Requirements
Identity Full name, date of birth, gender Mandatory
Contact Email address, phone number Mandatory
KYC Documents ID card, passport, utility bills Mandatory (withdrawal)
Financial Bank account details, e-wallets Mandatory (transaction)
Options Preferred language, notification settings Options

Data Collected Automatically

When you use the 1xbt platform, we automatically collect certain technical information needed to ensure the platform operates properly and securely:

  • Device Data: Device type, operating system, and phone or computer model used.
  • Network Data: IP address, internet service provider (ISP) name, and approximate geographical location.
  • Browsing Data: Pages visited, duration of visit, links clicked, and navigation patterns within the platform.
  • Session Data: Login times, session duration, and in-account activity.
KYC-Related Note: Identity verification documents submitted during the KYC process are stored in an encryption-protected environment and are only accessible by authorised verification personnel. These documents are not shared with third parties except to fulfil legal obligations.
03

Purpose of Personal Data Use

1xbt uses your personal data for lawful and transparent purposes. Each use of data has a clear legal basis, whether grounded in your consent, contractual necessity, legal obligation, or our legitimate interests.

  • Account Management: Creating and maintaining your account, processing registration, and verifying your identity via KYC.
  • Transaction Processing: Processing deposits, withdrawals, and all financial activities in your account securely and accurately.
  • Service Delivery: Allowing you to access all platform features including casino games, sports betting, Live Casino, and the VIP programme.
  • Security and Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse.
  • Customer Support: Responding to enquiries, resolving complaints, and providing technical support to you.
  • Legal Compliance: Fulfilling reporting obligations and compliance requirements with the relevant regulatory authorities.
  • Platform Enhancement: Analysing usage patterns to improve user experience, platform performance, and new features.
  • Marketing Communications: Sending information about promotions, bonuses, and special offers — subject to your consent and may be opted out at any time.
✓ Usage Guarantee: Your data will not be used for purposes beyond those stated above without your explicit prior consent. We do not sell, rent, or trade your personal data to any external party.
04

Data Sharing and Disclosure

1xbt does not sell your personal data to any third party. However, in the course of operating the platform, there are certain situations where we need to share your data with trusted parties.

Third-Party Service Providers

We share only the necessary data with service providers who help us operate the platform, including:

  • Payment Providers: To securely process deposit and withdrawal transactions through licensed payment gateways.
  • KYC Services: Third-party identity verification providers integrated with our system to expedite the verification process.
  • Cloud Infrastructure: Hosting and cloud service providers that store your data in a protected and certified environment.
  • Platform Analytics: Analytics software that helps us understand usage patterns for improvement purposes — this data contains no personally identifiable information.

Legally Required Disclosure

We may disclose your personal data to government authorities or law enforcement when required to do so by law, court order, or regulatory directive. In such situations, we will endeavour to notify you in advance unless prohibited by law.

Data Processing Agreement: All third-party service providers who receive your data are required to sign data processing agreements that set strict security and confidentiality standards in line with our policy.
05

Data Security and Protection

The security of your data is the highest technical priority in 1xbt operations. We continuously invest in the latest security infrastructure to ensure your information is always protected from unauthorised access, leaks, or misuse.

  • 256-bit SSL Encryption: All data transmitted between your device and 1xbt servers is protected with the same industry-standard SSL encryption used by major financial institutions.
  • Stored Data Encryption: Sensitive data such as passwords and financial information is stored in encrypted format using strong encryption algorithms.
  • Strict Access Controls: Only authorised personnel who require access to your data are permitted to do so, with comprehensive audit logs maintained.
  • 24/7 Monitoring: Continuous security monitoring systems detect and respond to any suspicious activity in real time.
  • Periodic Penetration Testing: We conduct regular security tests to identify and patch any vulnerabilities before they can be exploited.
  • Two-Factor Authentication (2FA): You are encouraged to enable 2FA on your account for an extra layer of protection during login.
Incident Response: In the event of any security breach involving your personal data, 1xbt is committed to notifying you within a reasonable timeframe and taking all necessary steps to limit its impact.
06

Cookies and Tracking Technologies

The 1xbt platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how users interact with our platform.

Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting your use of the platform.
  • Preference Cookies: Saving your preferences such as language, theme, and display settings to deliver a more personalised experience.
  • Analytics Cookies: Collecting aggregated information about how users browse the platform to help us make improvements. This data does not contain personally identifiable information.
  • Performance Cookies: Helping us identify technical issues and ensuring the platform runs smoothly across all devices and browsers.
Cookie Controls: You can manage cookie settings through your web browser at any time. However, disabling essential cookies may affect your ability to log in and use certain features on the 1xbt platform.
07

Your Rights Regarding Personal Data

As an individual whose data we process, you have rights that we are obligated to respect and fulfil. Below are your rights and how to exercise them:

Right to Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

You may request correction of any inaccurate or incomplete data in your account.

Right to Erasure

You may request deletion of your personal data, subject to applicable legal retention obligations.

Right to Restriction

You may request that we restrict the processing of your data in certain permitted circumstances.

Right to Portability

You have the right to receive your data in a structured, digitally reusable format.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

How to Exercise Your Rights: To submit any requests relating to your personal data rights, please contact the 1xbt support team via Live Chat or email. We will process your request within 30 days of receipt.
08

Data Retention Period

1xbt does not retain your personal data longer than necessary for the stated purposes or as required by law. Different retention periods apply to different types of data:

  • Active Account Data: Retained for the duration of your active account and for any additional period required after account closure to fulfil legal obligations.
  • Financial Transaction Records: Retained for a minimum of seven (7) years in line with anti-money laundering and financial reporting legal requirements.
  • KYC Documents: Retained for the duration of the active account and for at least five (5) years after account closure in accordance with compliance requirements.
  • Communication Logs: Relevant customer support records and communications are retained for three (3) years for dispute resolution purposes.
  • Analytics Data: Anonymised usage data is retained for a longer period for trend analysis and platform improvement purposes.

When your data is no longer needed and there is no legal obligation to retain it, we will delete or anonymise it in a secure and irreversible manner.

09

International Data Transfers

In the course of its operations, 1xbt may transfer your personal data to servers or service providers operating outside Malaysia. When such transfers occur, we ensure they are carried out with adequate safeguards in place.

The protective measures we use for international data transfers include:

  • Ensuring the recipient country has an adequate or equivalent level of data protection.
  • Using standard data processing agreements that set out security obligations for recipients.
  • Selecting cloud service providers with recognised international security certifications.
Protection Guarantee: Regardless of where your data is stored or processed, the protection standards applied are consistent with those stated in this Privacy Policy. Data transfers do not diminish your rights as the data owner.
10

Changes to Privacy Policy

1xbt reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. We are committed to notifying you of any material changes.

When we make changes to this Privacy Policy, we will:

  • Updating the "Last Updated" date at the top of this document.
  • Sending notifications via email or in-platform notices for significant changes.
  • Providing reasonable notice before changes take effect.

We encourage you to review this Privacy Policy periodically. Continued use of the 1xbt platform after changes take effect means you accept the updated policy.

11

Contact Our Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the 1xbt privacy team is ready to assist you.

  • Live Chat 24/7: The fastest way to get immediate assistance — available directly within the 1xbt platform in both Malay and English.
  • Privacy Email: [email protected] — for official requests relating to personal data, KYC, or your rights.
  • General Support: [email protected] — for general enquiries and customer support.
  • Help Centre: Visit the page FAQ us for answers to frequently asked questions about privacy and account security.
Response Time: We are committed to responding to all privacy-related enquiries within 48 working hours. For formal data deletion or access requests, the processing period is up to 30 days from the date a complete request is received.
🔐

Your Data is Safe with 1xbt

Register your 1xbt account with full confidence. Your privacy and data security are protected by the latest encryption technology and transparent policies for a truly safe gaming experience.

Bahasa Melayu